Customer Care

You're currently on:

Home
/
Customer Care

Customer Care

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment Options & Taxes
Viewing Orders
Updating Account Information

Shipping & Delivery

Shipping your products to you as quickly as possible is a top priority at BallerToys. Due to the custom nature and fragile contents of many of the orders we ship, we work with a variety of shipping brokers and carriers to deliver your products safely and efficiently. On all orders over $99, unless otherwise indicated, we are proud to offer free shipping within the continental U.S. All other orders ship UPS, with our standard shipping method being UPS Ground. Accelerated shipping methods and international shipping may be available. Please email us at customercare@ballertoys.com for details and we will get back to you shortly.

Privacy & Security

We take every measure possible to ensure your privacy and security on BallerToys. BallerToys is business, privacy, and security verified by Trust Guard, a leading company in the online security business. For detailed information on our privacy policy click here.

Returns & Replacements

All products sold on BallerToys are guaranteed against manufacturers defect and any damage that may arise during the shipping process. Unless otherwise noted, due to the made-to-order nature of many of our unique products, we cannot accept returns. Cancellations made within 1 hour of placement will incur a 5% cancellation fee. Cancellations made within 48 hours will incur a 15% cancellation fee.

Ordering

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. You may view the items in your cart at any time in the my cart box at the top right of the BallerToys homepage.

We accept phone orders toll-free at (877) 788-2691. Our customer-care consultants are available Monday through Friday 9AM to 6PM PST to answer your questions.

Payment Options & Taxes

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:

Ballerhouse, Inc.
2951 Bush St. Suite A
San Francisco, CA 94115

All orders shipped outside of the State of California are exempt from sales tax. All orders shipped within the State of California will be taxed according to the published California sales tax rate at the time of order.

Viewing Orders

If you registered with BallerToys before placing your order, you can view your order at any time by logging into your BallerToys account and clicking on the "My Orders" link on the My Account page. If you choose to checkout as a guest, you will receive an email confirmation after your order has been processed. All registered members will receive a confirmation email as well.

Updating Account Information